Photo: Mercer Smith

Blog Author

Mercer Smith

Mercer is the VP of CX Insights & Community at PartnerHero, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. You can find her at mercenator.com and on Twitter.

Posts by Mercer

The 17 Best Help Desk Software: 2025 Comparison Guide
Customer Service
The 17 Best Help Desk Software: 2025 Comparison Guide
Help Desk vs. Service Desk: Which Is Best for You?
Customer Service
Help Desk vs. Service Desk: Which Is Best for You?
6 Great Templates for Customer Onboarding Emails
Customer Service
6 Great Templates for Customer Onboarding Emails
How To Create an Excellent Customer Engagement Strategy
Customer Service
How To Create an Excellent Customer Engagement Strategy
Building a Customer-Focused Company
Customer Service
Building a Customer-Focused Company
A Guide to Customer Success Manager Career Paths
Customer Service
A Guide to Customer Success Manager Career Paths
How to Create Great Customer Feedback Email Templates
Customer Service
How to Create Great Customer Feedback Email Templates
8 Free Customer Satisfaction Survey Templates
Customer Service
8 Free Customer Satisfaction Survey Templates
Email vs. Live Chat Support
Customer Service
Email vs. Live Chat Support
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