Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.
Generative AI and machine learning can do incredible things, but when you're trying to help customers the stakes can be very high. Recent failures of AI chat bots are worth considering as we all roll AI into our service organizations.
The weekly newsletter plus bonus material for every podcast episode. For customer-centric humans.
Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.
Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.
