Inside Help Scout
Come one, come all
Juggling email, live chat, and social? Bring all your customer conversations under one tent in the Help Scout inbox. Stellar support across every platform is our type of main attraction.
Switch context, not tabs
No matter where customers are reaching out from—email, chat, Instagram, Facebook—you can answer them all in Help Scout's shared inbox.
Unleash your team’s potential
Speed up manual work with automations, collaborate with teammates, and organize incoming requests with the features your team needs to serve customers.
Measure performance like a pro
Built-in reporting looks at every channel to track volume, customer happiness, response times, and more.
Step into a world of consolidation
You’ve got mail
Funnel all your conversations into one inbox where you can keep convos organized and collaborate better with your team.
Support in real-time (really)
You can put live chat right on your site, without putting your team on edge.
Look. Listen. Speak. Spell.
Use our voice and text integrations like Aircall, Justcall, Heymarket, and others to bring all types of support into your inbox.
Don’t leave them on read
By bringing your social media messages to your inbox, you can respond as quickly as you can answer an email. And that’s pretty fast.
Spectacular stats for all cases
With Help Scout’s built-in reports, you get what need to hit the ground running. Analyze everything from response times to happiness across every channel.
